UV
Canada offers 100% satisfaction guaranteed online shopping experience
We take
great pride in our reputation for Service, product quality and excellent value,
if you are not satisfied with your purchase for any reason you may return it or
exchange purchase with an item of same value you just pay shipping cost
involved.
Sorry we
do not offer Cash refunds, we only offer UV Cash that never expire and can
be used just as cash no restrictions or limits when shopping at UV Canada and can even be used to purchase Gift Vouchers.
Condition
of Returns
Open
boxes /Used items many not be returned.
Warranty
and Returns Valid within 30 Days of purchase.
Return
Shipping Label has to be provided by us
OPTION # 1
Submit a
Product Return request form from Product Returns link, we do the rest
OPTION # 2
Contact
Customer service Via Email/Phone with a model number of the item for exchange
and the new item you will like to exchange with.
We will
send you a return shipping label, in case you want a store credit or gift
Voucher final amount of credit to your UV Canada account, return shipping label
cost will be adjusted.
Open
packages USED Items do not qualify for refund or exchange and will be send back
and you will be charged for shipping.
Canceling Orders before they are shipped
In very rare cases, customer may changes their mind after placing order and before orders are picked up by Courier a fee can be charged based on order status if Cash refund is requested.
When Order Status is Pending No Fee
When Order Status is fulfilling $ 5.00
When Order Status is processed $ 10.00
Order Cancellation Fee is to cover cost of shipping material and labor cost to print and then cancel shipping label.
However if store credit is accepted as refund instead of cash,all cancellation fees are waived.
